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Refund & Returns Policy - United States Container Express

Refund & Returns Policy

Effective Date: June 26, 2026

Effective Date: June 26, 2026 Last Updated: June 26, 2026

United States Container Express stands behind every container we sell. This Refund & Returns Policy explains your rights as a buyer, the conditions under which returns and refunds are available, and how to request one.

This policy is written to align with U.S. consumer protection standards and Google Merchant Center policy requirements.

1. 30-Day Return Window

You may request a return within 30 days from the date the container is delivered to your site, subject to the conditions below.

2. Return Eligibility

A container is eligible for return if any of the following apply:

  • The container delivered does not match the size, condition grade, or specifications described in your written quote
  • The container has undisclosed structural defects that affect its intended use
  • The container was damaged in transit and the damage was properly noted on the bill of lading at delivery
  • The wrong unit was delivered due to a United States Container Express error

3. Return Exclusions

The following are not eligible for return or refund:

  • As-Is containers — these are sold without warranty and final-sale by definition
  • Modified or customized containers — once modifications are complete (windows, doors, paint, insulation, electrical, etc.), the unit is final sale
  • Containers with damage caused by the buyer or buyer's site (e.g., crane drops, improper placement, vandalism after delivery)
  • Containers that have been altered, painted, or modified by the buyer after delivery
  • Cosmetic conditions (rust, dings, dents) that were photographed and disclosed before purchase
  • Containers used for storage and then returned simply because the customer no longer needs the unit (buyer's remorse on storage use)

4. How to Request a Return

Within 30 days of delivery:

  1. Email sales@usaconex.com with the subject line "Return Request – [Your Order #]"
  2. Include in your email:
    • Order number and date of delivery
    • Photos showing the issue
    • A written description of the problem
    • Your preferred resolution (refund, replacement, or repair credit)
  3. We will respond within 2 business days and assign a Return Authorization (RA) number

Do not return a container without an RA number. Containers sent back without prior authorization may be refused.

5. Return Shipping Costs

  • If the return is due to a United States Container Express error (wrong unit, undisclosed defect, transit damage noted at delivery), we cover all return freight costs.
  • If the return is a change of mind or buyer-side cancellation after delivery, the buyer is responsible for return pickup costs (typically $400–$1,500 depending on distance) plus a 15% restocking fee.

6. Refund Processing

Once the returned container is picked up and inspected at our depot:

  • Inspection time: 5 business days from container receipt
  • Refund issued: within 7 business days of inspection approval
  • Refund method: original payment method (credit card, ACH, or wire transfer)
  • Refund amount: purchase price minus any restocking fee, return freight (where applicable), and documented depreciation from buyer-caused damage

Refunds typically appear in your account within 3–7 business days of issuance, depending on your bank or card issuer.

7. Replacements

If you prefer a replacement instead of a refund, we will prioritize sourcing an equivalent or upgraded unit at no additional cost (when the issue is a United States Container Express error). Replacement delivery is scheduled within 10 business days of approval.

8. Order Cancellations Before Delivery

You may cancel an order before dispatch at no cost. Once a unit has been dispatched (loaded onto a delivery truck), cancellation incurs:

  • Full freight cost for the dispatched leg
  • A 5% administrative processing fee

To cancel, email sales@usaconex.com or call +1 (727) 699-2766 immediately.

9. Damage in Transit

If damage occurred during shipping and was noted on the bill of lading at delivery, we will:

  • Cover all return freight if a return is approved
  • Offer a full refund, replacement, or partial credit at our discretion based on damage severity
  • Process the claim within 7 business days of receiving documentation

Damage not noted at delivery may still be considered, but resolution is at our discretion and may require additional documentation.

10. Dispute Resolution

If you are dissatisfied with the resolution offered, you may escalate by emailing sales@usaconex.com with the subject line "Dispute Escalation – [Your Order #]." Escalations are reviewed by senior management within 5 business days.

11. Your Statutory Rights

This policy does not affect your statutory rights under applicable U.S. federal and state consumer protection laws.

12. Contact

United States Container Express 66 W Flagler St Ste 900 6559, Miami, FL 33130 Phone: +1 (727) 699-2766 Email: sales@usaconex.com